WE CAN HELP!

We have a dedicated customer service team ready to help whenever you have a question or need some help.

SALES

Want to find the cheapest electricity retailer?
Need a new connection?
Moving properties?

0800 847 857

Call Sales

SUPPORT

Is there an issue with your bill or you need to change your address?

0800 847 857

Call Support

FAQ’s

Perhaps there is a quick answer to your question in our FAQ's?

Read FAQ's

Our Locations

Level 1, 6-8 Edward Wayte Place, Grafton, Auckland 1023

PO Box 38105, Wellington Mail Centre, Lower Hutt 5045

See it on Google Maps

Opening Hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

Contacts

Phone:

0800 847 857

E-mail:

info@relianceutilities.co.nz

SEND US A MESSAGE

Hi! We are Reliance Utilities and we’re here to help. Enter your details and ask any questions!

Power outages and faults

If you are experiencing any power outages or faults, please contact your local power network operator.

North Island

Far North

Call Top Energy on 0800 867 363

Waikato

Call WEL Networks on 0800 800 935

Franklin

Call Counties Power on 0800 100 202

Rotorua and Hawke's Bay

Call Unison on 0800 2 UNISON (0800 286 476)

East Coast

Call Eastland Network on 0800 206 207

Invercargill & Bluff

Call PowerNet on 0800 808 587

Dannevirke

Call Scanpower on 0800 80 80 39

Northland

Call Northpower on 0800 104 040

Kapiti and Horowhenua

Call 0800 LOST POWER (0800 567 876)

Waipa

Call Waipa Networks on 07 870 2000 (Te Awamutu) or 07 827 2000 (Cambridge)

Auckland

Call Vector on 0508 VECTOR (0508 832 867)

South Island

Tasman

Call 0800 508 100

Christchurch

Call 0800 363 9898

Waitaki

Call 0800 44 02 20, or 03 433 0065 during normal business hours

Marlborough

Call 03 577 7007 (Free call)

Central Hawke's Bay

Call Centralines on 0800 667 693

Timaru and Mackenzie

Call 0800 66 11 77

Nelson Central

Call 03 546 9256

North Canterbury

Call MainPower on 0800 30 90 80

Don’t see your area listed?

Call the phone number listed on your energy invoice.

GET IN TOUCH WITH US

Just press the magic button.

Phone

0800 847 857

E-mail

info@relianceutilities.co.nz

‍If you have a question, concern or complaint, please let us know straight away. Our phone number is 0800 847 857, or email us at accounts@relianceutilities.co.nz. We'll work with you to resolve things quickly and fairly. You can also contact Utilities Disputes at any time for a free and independent resolution service on 0800 223 340, at info@utilitiesdisputes.co.nz or at utilitiesdisputes.co.nz.

For a free and independent energy price comparison visit powerswitch.org.nz

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